Privacy policy
At Coaching with Kooks Ltd, I am committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using my website and services, you agree to the practices described in this policy.
1. What Personal Data I Collect
I may collect the following personal data from you:
Contact Information: Name, email address, phone number, and other details you provide through contact forms or when booking a session. This information will be retained for as long as necessary to fulfil the purposes outlined in this policy, after which it will be securely deleted.
Professional Information: Job title, company name, or areas of professional and personal focus (if voluntarily shared).
Session Details: Notes from coaching sessions (maintained confidentially for continuity and quality of service). These notes are stored securely and encrypted to ensure confidentiality.
Technical Information: IP address, browser type, and usage data via cookies and similar technologies.
Marketing Preferences: Your subscription status for newsletters or other communications.
I will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted.
2. How and Why I Collect Your Data
I collect your data for the following purposes:
Service Delivery: To schedule, prepare for, and deliver coaching sessions, workshops, talks, or team coaching.
Communication: To respond to your inquiries, send relevant updates, and share useful resources.
Payment Processing: To facilitate secure payments for my services.
Marketing: To share newsletters or information about my services (only with your explicit consent).
Website Analytics: To improve website functionality and understand user behaviour through cookies and tracking technologies.
Legal Basis for Data Processing:
Your consent (e.g., for marketing communications).
The performance of a contract (e.g., to deliver coaching sessions).
Compliance with legal obligations (e.g., financial record-keeping).
Legitimate interests (e.g., to improve my services or respond to inquiries).
Data is collected through:
Contact forms and email correspondence.
Session scheduling tools.
Payment processing platforms.
Cookies and website tracking tools.
3. How I Store and Protect Your Data
Your personal data is stored securely, and I take reasonable precautions to protect it from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Measures include:
Encrypted storage for sensitive data.
Secure password protection for electronic records.
Limiting access to personal data to authorised personnel only.
Regular security reviews of my systems and practices, including external audits when necessary.
4. Sharing Your Data with Third Parties
I do not sell or rent your personal data to any third parties. However, I may share your data with trusted third-party service providers solely for the purposes outlined above. These include:
Scheduling Tools: To manage session bookings.
Marketing Platforms: To send newsletters or updates (with your consent).
Website Analytics Services: To analyse website usage and improve functionality.
Each third-party provider I use is GDPR-compliant and committed to protecting your data. I regularly review their compliance and ensure contracts are in place to safeguard your information.
Some of these providers may be located outside the UK/EU. In these cases, I ensure your data is protected through appropriate safeguards, such as standard contractual clauses approved by the European Commission.
5. Cookies and Tracking Technologies
My website uses cookies to enhance your browsing experience and collect technical data about your visit. Cookies may include:
Essential Cookies: Necessary for the website to function.
Analytics Cookies: To track and report on website usage.
Preference Cookies: To remember your preferences for future visits.
When you first visit my website, you will be asked to consent to the use of non-essential cookies. You can manage or disable cookies through your browser settings. You can also withdraw consent at any time via the cookie settings banner.
6. Your Rights Regarding Your Data
Under GDPR, you have the following rights:
Access: To request a copy of the personal data I hold about you.
Correction: To request corrections to inaccurate or incomplete data.
Deletion: To request deletion of your data where it is no longer needed. Requests for data deletion will typically be processed within 30 days, and you will receive confirmation once the data has been deleted.
Objection: To object to the processing of your data for direct marketing purposes.
Data Portability: To request transfer of your data to another service provider.
To exercise any of these rights, please contact me using the details provided below.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: ICO Website | Phone: 0303 123 1113.
7. Children’s Privacy
My services and website are not intended for individuals under 16 years of age. I do not knowingly collect personal data from children. If you believe I have collected information from a child, please contact me immediately so I can remove it.
8. Third-Party Links
My website may include links to third-party websites. I am not responsible for the privacy practices or content of these sites. I encourage you to review their privacy policies before providing any personal information.
9. How to Contact Me
If you have questions or concerns about this Privacy Policy or how your data is handled, you can contact me at:
Coaching with Kooks Ltd
Email: hello@coachingwithkooks.com
10. Updates to This Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. The latest version will always be available on my website. You will be notified of significant updates through email notifications or website banners. Please review it periodically to stay informed about how I am protecting your information.
Effective Date: 1/1/2025