Terms of service

Welcome to Coaching with Kooks Ltd. By using my website and services, you agree to comply with the following terms and conditions. These terms are designed to provide clarity and transparency while ensuring a professional and empowering experience for all users.

Registered in England and Wales under Company Number 16092640.

1. Scope of Services

I offer career and personal development services, including:

  • 1:1 coaching and mentoring sessions.

  • Workshops, talks, and team coaching.

  • Access to coaching materials and resources.

All services are delivered either virtually or in person at mutually agreed times and locations. Details of specific services will be outlined in written contracts between you and me.

2. Booking and Payment

Booking Process

  • Sessions can be booked through my website, via email, or using scheduling tools provided.

  • Confirmation of booking is required to secure your session.

Payment Terms

  • Payments must be made in advance unless otherwise agreed.

  • Accepted payment methods include bank transfer, Visa, Mastercard, and PayPal.

  • All payments are processed securely and in compliance with relevant regulations.

Cancellation Policy

  • You must provide at least 48 hours’ notice to reschedule or cancel a session.

  • Cancellations made with less than 48 hours’ notice will be considered completed and billable.

  • If I need to cancel a session, I will provide at least 72 hours’ notice and reschedule at a mutually convenient time.

Refund Policy

  • Fees for unused sessions are non-refundable. Coaching is a collaborative process requiring commitment from both parties.

  • Exceptions to this policy, such as long-term illness or unforeseen emergencies, will be handled at my discretion.

3. Client Responsibilities

As a client, your responsibilities include:

  • Actively participating in sessions and engaging in the coaching process.

  • Committing to actions and reflections agreed upon during sessions.

  • Ensuring confidentiality by not sharing session content or materials with third parties.

  • Attending sessions in an optimal mental, physical, and emotional state.

Please note that coaching outcomes depend on your willingness and effort to implement insights and strategies discussed during sessions.

4. Disclaimer

  • Coaching is not therapy, legal advice, or financial planning. It is a collaborative process designed to support your personal and professional growth.

  • Coaching outcomes are not guaranteed and depend on your individual efforts.

  • If you are receiving treatment for a medical or mental health condition, consult your healthcare provider before engaging in coaching.

5. Intellectual Property

  • All content, materials, methodologies, and techniques shared during coaching sessions or on my website are my intellectual property.

  • You may not reproduce, share, or distribute these materials without my explicit consent, except for personal use.

6. Limitation of Liability

  • I will not be held liable for any direct, indirect, or consequential loss or damage arising from coaching sessions, use of materials, or reliance on information provided.

  • You agree to indemnify me against any claims resulting from your participation in coaching or use of related materials.

7. Dispute Resolution

If any dispute arises in connection with these terms, both parties agree to attempt resolution through mediation before pursuing legal action. Mediation will be conducted by a neutral third party agreed upon by both parties.

8. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms and Conditions

I may update these terms and conditions periodically to reflect changes in services or legal requirements. The latest version will always be available on my website. By continuing to use my website and services, you agree to the updated terms.

Effective Date: 1/1/2025